Shipping

FREE STANDARD SHIPPING ON ALL ORDERS

• All US orders receive free standard shipping. Woohoo! FREE SHIPPING

WHEN WILL MY ORDER SHIP?

Because we hand-print and then ship your item individually, your items will be printed after you order them. Your order is then hand-printed at our warehouse. The printing process takes 2 to 3 business days before we ship it to you. Some items will be shipped separately, and may take a bit longer due to the printing process. 

WHAT SHIPPING OPTIONS DO YOU OFFER?

Depending where you are we ship differently.

• US standard domestic shipping takes 5 to 8 business days (2 to 3 business days for us to print by hand, plus 3 to 5 business days to ship).
• International shipping takes 1 to 3 weeks (including 2 to 3 business days for us to print by hand).

Expedited shipping – Do you offer faster shipping options? For US shipments, yes we do!

• USPS Domestic Priority takes 3 to 5 days (1 to 2 business days for us to print by hand, plus 2 to 3 business days to ship).
• USPS Priority Express takes 2 to 4 days (1 to 2 business days for us to print by hand, plus 1 to 2 business days to ship).

 

WHAT SHIPPING PROVIDERS DO YOU USE?

• USPS in the U.S.
• DHL Internationally

WHERE CAN I FIND A TRACKING LINK?

You will receive an email with a confirmation receipt when you placed your order, and another email with a tracking link when your order was shipped. Simply click on the tracking link in that email and you will be automatically redirected to the tracking information.

If you didn’t receive a tracking confirmation, check your email spam folder. Sometimes our emails get sent to the spam folder accidentally. If it is not there, contact customer support:

• Chat with us on Monday through Friday from 10am to 5pm CST and on Saturdays and Sundays from 10am to 3pm CST.
• Email anytime and we will get back to you within one business day.
• Leave us a Voicemail anytime and we will return your call at a time convenient for you.

WHY DOES MY TRACKING LINK SAY “UNAVAILABLE” WHEN I CLICK ON IT?

Tracking links take 1 to 2 business days to update in our shipping partner’s system, so give it time to process.

 

WHY AM I MISSING AN ITEM FROM MY ORDER?

Some items ship separately from different processing facilities, so part of your order may still be on its way. If you need specific information, please contact customer support.